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Standard Terms Conditions
Neosoft believes in ethical conduct of business and considers protecting the information received from client and built in to the project.
We ensure complete protection of the data, source code, knowledge, received from our Customers while executing their assignment. We are ready to sign Data Non-Disclosure Agreement you provide.
Every employee at Neosoft signs a strict contract, preventing disclosure of any information.
Service Level Agreement
SLA's will typically be included in the contract schedules and cover a number of areas of service including.
System availability and response times
Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times.
The client needs to be aware that SLA's are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology.
All development by Neosoft in the course of project execution, which includes software, source code, data structures, documentation and design options fully belong to the client unless agreed to separately. After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client.
Warranty and Product Maintenance
Neosoft takes care in delivering a high quality product that fully adheres to the specifications defined and approved by the client. Though the deliverables are tested at multiple levels by Neosoft and also accepted and approved by the client, there can be times when bugs occur after the final delivery is made. Neosoft offers to its clients 60 days (after the final delivery) testing and trial period under which all bugs found by the Customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultations on the project concerning source code, implementation etc.
Product Support, Maintenance and Enhancement
Neosoft can offer paid support services for created products, like modification of the product and creation of successive versions, product setup, customization, and administration at the Customer's servers, end user support
Neosoft can provide a dedicated support team to support the product/software developed by us. The same developers who participated in the project development group carry out bug fixing and product support; therefore, such tasks are fulfilled with maximum speed and quality. The support can also be extended to providing the email and chat support to your customers. We can train our people to provide the back office support required to run the projects developed by us for you.
The payment terms are as per mutual agreement between Neosoft and the Client.
How to pay ?
Neosoft requires that client make the requisite payments by wire transfer to our bank account in India or to our paypal account or Credit card. Credit Card payments require signing a standard Authorization Form.