A bot-enabled email response system that delivers an intuitive customer experience

July 4, 2022

Designed a robust automated email response system that could analyze the email content, identify the requested topic, and send instant, personalized responses to the users. Complex email requests were automatically escalated to the relevant customer support agent with the complete communication history. Intelligent scheduling of process automation in UiPath ensured better scalability and prioritization.

30%

Increased Customer Acquisition