• Global - English

Effective Date: 01 June 2026

This policy was last updated on June 2026

1. Scope of Application

This Privacy Notice applies to the processing of personal data collected by NeoSOFT Private Limited, its affiliates and subsidiaries ('Company', 'NeoSOFT', 'we' or 'us') through our website www.neosofttech.com ('Website') and any associated digital tools or platforms. This includes personal data collected from visitors to the Website, prospective clients, business partners, job applicants, and freelancers (collectively referred to as 'you' or 'Users'). For the purposes of applicable data protection laws, NeoSOFT shall act as a Data Fiduciary, Data Controller, Processor, or similar role, as applicable to the relevant processing activity and jurisdiction.

This Notice describes the types of personal data we collect, how we use and protect it, and your rights regarding that data. It also describes your data protection rights, including your right to object to some processing activities that NeoSOFT may carry out. More information about your rights and how to exercise them is set out in the 'Your Choices and Rights' section below.

For current or former employees, contractors, subcontractors, or their employees (collectively referred to as 'workers'), dependents, and beneficiaries, the applicable notice is the Worker Privacy Notice, available upon request.

2. Personal Data Collected from Website Users

When you interact with our Website or submit an inquiry, we may collect the following categories of personal and communication information:

  • Full name
  • Business or personal email address
  • Company name and job title
  • Postal or billing address
  • Nature of your request or enquiry

3. Personal Data Collected from Applicants

If you apply for a role or register as a freelancer on our Website, we may collect the following additional personal identification and communication information:

  • Personal Information: Name, home address, phone number, email address, photograph, and where applicable, employee or candidate identification number.
  • Sensitive Personal Information: Nationality, national identification or tax identification numbers, passport or driving licence details, immigration status, and where permitted by applicable law information relating to gender, health status, race, or ethnicity, collected for diversity and monitoring purposes. Where Sensitive Personal Data or equivalent categories of data are processed, NeoSOFT shall do so only where permitted by applicable law and, where required, based upon explicit consent or another lawful basis recognised by applicable legislation.
  • Application-Related Information: Curriculum vitae (CV), cover letter, employment and educational history, qualifications and skills, reference contact details, position preference, willingness to relocate or work on-site, desired remuneration or fees, and results of background verification screening.

4. Purpose of Collection, Use, Storage and Processing of Personal Data

NeoSOFT collects and processes personal data for the following purposes:

4.1 Business and Service Enquiries

We use your personal information to process your service requests, respond to your enquiries, and to communicate about our IT services, digital transformation capabilities, solutions, and technology partnerships that may be relevant to your business. While you may browse our Website without providing personal information, certain features such as submitting a contact form or applying for a position require you to provide details to enable the relevant function. We take reasonable steps to ensure that all personal information we hold is accurate and up to date.

Third-party companies may access personal information only where necessary for a legitimate business purpose and subject to appropriate confidentiality and data protection obligations.

4.2 Online Surveys and Feedback

From time to time, NeoSOFT may conduct online surveys to better understand the needs of our website visitors and improve our service offerings. Where we conduct a survey, we will inform you of how the data will be used prior to participation. Participation in any survey is entirely voluntary. Survey data may be used based on our legitimate interest in improving our services, or where you have given your explicit consent.

4.3 Domain Information and Web Beacons

Our Website may use web beacons (also referred to as single-pixel GIFs) to collect web log information. A web beacon is a small graphic embedded in a web page or email that records when a page is viewed or a message is opened. When you visit our Website, our servers automatically record certain information, including the date and time of your visit, the pages you viewed, the referring website (where consent has been given), the type of browser and operating system you are using, and your Internet Service Provider's domain name and address. Where you have provided consent, web beacons may also be embedded in our promotional communications to determine whether those messages have been opened.

4.4 Use of Cookies

Subject to your consent, our Website uses cookies small data files stored on your browser by our web server when you visit the Website. Cookies enable enhanced website functionality and allow us to analyse usage patterns more accurately. For example, a cookie may retain login preferences so you do not need to re-enter credentials during a single visit.

Cookies are categorised based on their function. You may opt out of non-essential cookie categories (except strictly necessary cookies) via the 'Cookie Settings' option on our cookie consent banner. To update your cookie preferences, please visit our Cookie Policy at www.neosofttech.com/cookie-policy.

Where required by applicable law, consent preferences relating to cookies and similar technologies shall be recorded and managed through our consent management platform.

4.5 IP Address

Our Website collects Internet Protocol (IP) addresses assigned to your device by your Internet Service Provider. IP addresses are used to generate aggregated reports on Website usage and to assist in improving Website performance. Please note that our Website is not directed at or intended to attract individuals under the age of 18.

Pages of this Website that collect personal data employ industry-standard Secure Socket Layer (SSL) encryption, along with appropriate technical, physical, and organisational security controls, to protect data in transit. Encryption functionality is supported by all modern browsers.

5. Processing Purposes

NeoSOFT processes your personal data where it is necessary to pursue our legitimate business interests, subject to those interests not being overridden by your data protection rights. Specific processing purposes include:

  • To identify and authenticate registered users or applicants on our Website.
  • To respond to your enquiries, contact requests, or feedback submissions.
  • To understand how visitors navigate and engage with the Website, and to improve the relevance and accessibility of our content.
  • To process job applications and assess candidates for relevant roles or assignments.
  • To ensure the technical security and stability of our Website and associated systems.
  • To comply with applicable legal and regulatory obligations.

NeoSOFT shall process Personal Data only where it has a lawful basis to do so. Where processing is based on consent, NeoSOFT shall provide mechanisms enabling individuals to withdraw consent as easily as it was provided, subject to legal and operational requirements. Depending on the nature of the processing activity and applicable law, such lawful basis may include:

  • the data subject's consent;
  • performance of a contract or pre-contractual measures;
  • compliance with legal or regulatory obligations;
  • protection of vital interests; and/or
  • NeoSOFT's legitimate business interests, provided such interests do not override the rights and freedoms of the data subject..

6. Disclosure to Third Parties

To the extent permitted by law and as necessary to fulfil the purposes described in this Privacy Notice, NeoSOFT may share your personal data with trusted agents, contractors, and partners who perform services for or with the Company. Such third parties are contractually bound to use your data solely for the purpose of providing services to NeoSOFT, or for the specific collaboration in which they are engaged with us. This may include third parties providing database hosting, data processing services, mailing or communication services, or joint-marketing programmes.

NeoSOFT reserves the right to disclose your personal data where required to do so by law, in response to duly authorised requests from governmental or regulatory authorities, or in circumstances where national, state, or company security is at issue.

We may also disclose your personal data in connection with legal investigations, or where disclosure is required to establish or defend our legal rights, prevent or take action against illegal activities, or address suspected fraud or potential safety risks.

In the event that all or part of NeoSOFT's business is acquired by or merged with another entity, your personal data may be disclosed to advisers and prospective acquirers as part of the due diligence process and thereafter transferred to the new business owner, subject to the new owner's agreement to handle your data in accordance with this Privacy Notice.

For your convenience, this Website may include links to third-party websites. Please note that this Privacy Notice does not extend to those sites. We recommend reviewing the privacy policies of any external sites you visit directly.

NeoSOFT shall take reasonable steps to ensure that all third parties receiving Personal Data implement appropriate technical and organisational security measures and process such data only in accordance with written contractual obligations and applicable data protection laws.

NeoSOFT may also share Personal Data with its affiliates, subsidiaries, and other entities within the NeoSOFT Group where necessary for legitimate business purposes, internal administration, service delivery, recruitment activities, legal compliance, or operational support, and subject to appropriate confidentiality and data protection safeguards.

7. Verification of Data

To the extent permitted by applicable law, NeoSOFT may verify the details you have provided — including your identity, employment history, educational qualifications, and professional credentials — through authorised third-party verification service providers. Such providers are bound by confidentiality obligations and applicable data protection requirements.

7.1 CAPTCHA and Anti-Spam Measures

To protect our web forms from automated or bot-generated submissions, NeoSOFT uses CAPTCHA technology provided by a third-party provider (Google reCAPTCHA). The use of Google reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. Users are encouraged to review those documents for further information regarding Google's processing activities. As part of this function, you may be asked to complete a visual task or click a checkbox. Your input, and in some cases mouse movement data, may be analysed to determine whether the interaction originates from a human user or an automated programme.

Because CAPTCHA is delivered by a third-party provider, your interaction may result in data being transferred to and processed by that provider, including your IP address and usage data. This is carried out based on our legitimate interest in preventing spam and misuse. If you do not wish to interact with this feature, please contact us through an alternative channel.

7.2 VERIFICATION

NeoSOFT may conduct background verification checks, including verification of identity, educational qualifications, employment history, professional credentials, and references, where relevant to the position, engagement, or legal requirement. Such verification activities shall be conducted in compliance with applicable laws and, where required, with the consent of the individual concerned.

8. Monitoring

NeoSOFT reserves the right, to the extent permitted by applicable law, to monitor, review, access, and retain communications, electronic resources, and information processed through its systems and devices for legitimate business purposes, including information security, regulatory compliance, fraud prevention, protection of company assets, investigation of misconduct, and operational continuity. Any monitoring activities shall be conducted in a proportionate manner, limited to legitimate business purposes, and in accordance with applicable laws governing privacy, employment, telecommunications, and electronic communications.

9. International Data Transfers

Personal Data may be transferred to and processed in countries other than the country in which it was originally collected. Where such transfers occur, NeoSOFT shall implement appropriate safeguards and protection measures in accordance with applicable data protection laws, including contractual safeguards, adequacy mechanisms, or other legally recognised transfer frameworks, to ensure an adequate level of protection for Personal Data.

Where required by applicable law, cross-border transfers of Personal Data shall be undertaken only to jurisdictions approved by the relevant authorities or through legally recognised transfer mechanisms.

10. Your Choices and Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by NeoSOFT:

  • The right to request a copy of the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete personal data.
  • The right to request deletion or restriction of processing of your personal data.
  • The right to receive your personal data in a structured, commonly used, and machine-readable format (data portability).
  • The right to object to the processing of your personal data in certain circumstances, particularly where processing is based on legitimate interests.
  • The right to withdraw consent at any time, where processing is based on your consent. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

Please note that these rights may be subject to limitations under applicable law — for example, where fulfilling your request would compromise the privacy of another individual, or where we are legally required to retain certain data. If you have unresolved concerns, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Where applicable under Indian data protection laws, including the Digital Personal Data Protection Act, 2023, data principals may exercise such additional rights as may be provided under law, including the right to nominate another individual to exercise their rights in the event of death or incapacity and the right to seek grievance redressal regarding the processing of their Personal Data.

Individuals may submit complaints, concerns, or requests relating to the processing of their Personal Data through NeoSOFT's grievance redressal mechanism. NeoSOFT shall endeavour to respond within timelines prescribed under applicable law.

To exercise any of the above rights, please contact our Data Protection Officer / Grievance Officer at: dpo@neosofttech.com

11. How Long We Retain Your Personal Data

NeoSOFT shall retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory, contractual, or business requirements, and to resolve disputes or enforce legal rights. Upon expiry of the applicable retention period, Personal Data shall be securely deleted, anonymised, or otherwise disposed of in accordance with NeoSOFT's record retention practices and applicable law. Retention periods may vary depending on the nature of the Personal Data, legal obligations, contractual requirements, applicable limitation periods, and legitimate business needs.

Once personal data is no longer required, we will take appropriate steps to securely delete or anonymise it, so that it can no longer be associated with you as an individual.

12. Data Security

NeoSOFT is committed to protecting the security of your personal data. We implement appropriate technical and organisational measures including encryption, access controls, firewalls, and regular security assessments to safeguard your data against unauthorised access, disclosure, alteration, or destruction. These controls are aligned with industry best practices and applicable data protection standards.

Where data is transmitted over the internet, we use SSL (Secure Socket Layer) encryption on relevant pages. However, no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security. We encourage you to exercise caution when submitting personal information online.

NeoSOFT regularly reviews and updates its security measures to address evolving cybersecurity threats, technological developments, and legal requirements. In the event of a suspected or actual Personal Data Breach, NeoSOFT shall take reasonable steps to investigate, contain, mitigate, and remediate the incident. Where required by applicable law, NeoSOFT shall notify the relevant regulatory authorities and affected individuals within the prescribed timelines.

13. Automated Decision Making and Profiling

NeoSOFT does not ordinarily make decisions producing legal or similarly significant effects solely through automated processing of Personal Data. Should such processing be introduced in the future, NeoSOFT shall implement appropriate safeguards and provide any rights required under applicable law.

14. Updates to This Privacy Notice

This Privacy Notice may be revised periodically to reflect changes in our practices, services, or applicable law. We encourage you to review this page regularly to stay informed of any updates. The date of the most recent revision will be noted at the top of this page.

On occasions where changes are material or significant, we may also proactively notify you of updates, where required by applicable law or where we consider it appropriate to do so.

The current version of this Privacy Notice is always available at: www.neosofttech.com/privacy-policy

15. Contact Us

The Data Controller responsible for your personal data is NeoSOFT Private Limited, the entity through which you have registered, submitted an enquiry, or applied for a role or engagement.

If you have any questions about this Privacy Notice, or if you wish to exercise your rights in relation to your personal data, please contact us at:

Data Protection Officer / Grievance Officer

NeoSOFT Private Limited.

The Ruby Tower, Senapati Bapat Marg, Dadar West, Mumbai, Maharashtra 400028, India

Email: dpo@neosofttech.com

Phone: +91 22 40500600

Website: www.neosofttech.com