Automation in clinical journeys, and insurance & claims management
January 2, 2023
The client was looking for a web portal to streamline day-to-day interactions and transactions via a single point of contact. The goal was to deliver personalized experiences through which users could submit and manage claims, track fund disbursement, manage patient load, eliminate manual processes and documentation, improve the accuracy of information tracking, and reduce delays in claim settlement. NeoSOFT developed and strategized the requisite portal that could seamlessly enhance the engagement between providers and patients. To improve clinical outcomes and reduce associated costs, the portal alerted providers about gaps in patient care, users could manage referral requests, and authorization processes were made more efficient.