Leading pharmatech leverages NeoSOFT’s Innovation Lab to devise a revolutionary product

We built a viable prototype for a globally renowned Pharmaceutical brand which involved developing the vital product features involved in a customer journey. Rather than demonstrating only a few elements, we envisaged the product journey across diverse user segments and offered our key recommendations to scale the product holistically across its lifecycle.


Improved Visibility

CX transformation through digital roadmaps that impacted user journeys

Enabled an insurance company to maintain a high level of customer experience by establishing automated user journeys and introduced a Chatbot to address the heavy influx of queries that complied with its strict industry regulations. A thorough need-gap analysis was done before drawing a digital roadmap that would elevate their customer experience.


Elevated CX